Terms and conditions

Effective October 24, 2026.

About these terms

These terms describe use of the TBG Labs LLC website and our customer support SMS program. Separate agreements may apply to specific products, purchases, or professional services.

Customer support SMS program

TBG Labs LLC offers text messaging for customer support at (877) 752-2284. Messages relate to support requests, including follow-up questions, troubleshooting, status updates, and resolution updates. This program does not include marketing or promotional messages.

Opting in

To opt in, text SUBSCRIBE to (877) 752-2284. By sending this keyword, you agree to receive customer support text messages from TBG Labs LLC at the mobile number you use to subscribe. Only subscribe using a number you own or are authorized to use. Consent is optional and is not a condition of purchase. You may use our contact page instead of SMS.

Message frequency and charges

Message frequency varies based on your support requests. Message and data rates may apply to messages you send and receive. Contact your wireless provider for questions about your messaging or data plan.

Stopping messages

Text STOP to (877) 752-2284 to opt out at any time. You may receive a final confirmation of your opt-out. After opting out, you will no longer receive support messages through this program unless you opt in again. If your carrier has blocked messages after STOP, text START to restore messaging, then text SUBSCRIBE to renew your consent to this support program.

Help and contact information

Text HELP to (877) 752-2284 for assistance, email bryan@tbglabsllc.com, or use our contact page.

Delivery and availability

SMS delivery depends on your carrier, device, and network availability. Delivery and response times are not guaranteed. Carriers are not liable for delayed or undelivered messages. This service is not monitored for emergencies; use the appropriate emergency service for urgent assistance.

Privacy and safe use

Our privacy policy explains how we handle support information. Do not send passwords, payment card details, or sensitive personal information by text. Use the website and support service lawfully, and do not send abusive content or attempt unauthorized access to our systems.

Updates to these terms

We may update these terms as the website or support program changes. The current version and its effective date will be posted on this page. Material changes to the scope of SMS consent will require renewed consent where applicable.